Beskrivelse

Vi kommer omkring den fulde funktionalitet og brug af salgsfunktionen i Microsoft Dynamics 365. Herunder forskellige kundescenarier, håndtering af salgsmuligheder, målstyring, salgsanalyse etc. Kurset Microsoft Dynamics 365 (CRM): Introduction er også indeholdt i denne kursuspakke, da dette kursus er en forudsætning for at kunne bestå eksamen The goals for this course:

• Explore the default sales management functionality within Microsoft Dynamics CRM
• Guidance on the opportunity process flow
• Maintain lead record management
• Configure the product catalog
• Explain the sales ordering process
• Walk through the creation of metrics and goals within sales management
• Provide an overview of sales analysis and its business impact on an organization

Indhold

• Microsoft Dynamics CRM Overview
• Accessing Microsoft Dynamics CRM
• Navigating Microsoft Dynamics CRM
• Sales in Microsoft Dynamics CRM
• Customer Care in Microsoft Dynamics CRM
• Marketing in Microsoft Dynamics CRM
• Working with Data
• Introduction to Sales Management
• Lead Management
• Working with Opportunity Records
• Product Catalog
• Sales Order Process
• Metrics and Goals
• Sales Analysis