Beskrivelse
This course provides the knowledge and skills to implement continuous feedback. Students will learn how to recommend and design system feedback mechanisms, implement a process for routing system feedback to development teams, and optimize feedback mechanisms. After completing this course, students will be able to:
- Design practices to measure end-user satisfaction
- Design processes to capture and analyze user feedback from external sources
- Design routing for client application crash report data
- Recommend monitoring tools and technologies
- Recommend system and feature usage tracking tools
- Configure crash report integration for client applications
- Develop monitoring and status dashboards
- Implement routing for client application crash report data
- Implement tools to track system usage, feature usage, and flow
- Integrate and configure ticketing systems with development team's work management system
- Analyze alerts to establish a baseline
- Analyze telemetry to establish a baseline
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- Perform live site reviews and capture feedback for system outages
- Perform ongoing tuning to reduce meaningless or non-actionable alerts
Indhold
Module 1: Recommend and design system feedback mechanisms
- Lessons
- The inner loop
- Continuous Experimentation midset
- Design practices to measure end-user satisfaction
- Design processes to capture and analyze user feedback from external sources
- Design process to automate application analytics Module 2: Implement process for routing system feedback to development teams
- Lessons
- Implement tools to track system usage, feature usage, and flow
- Implement routing for mobile application crash report data
- Develop monitoring and status dashboards
- Integrate and configure ticketing systems with development team's work management system Module 3: Optimize feedback mechanisms
- Lessons
- Site Reliability Engineering
- Analyse telemetry to establish a baseline
- Perform ongoing tuning to reduce meaningless or non-actionable alerts
- Analyze alerts to establish a baseline
- Blameless PostMortems and a Just Culture
