Teknologisk Institut

Supporting and Troubleshooting Windows 10 [10982]
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Supporting and Troubleshooting Windows 10 [10982]

Supporting and Troubleshooting Windows 10 [10982]

Beskrivelse


Dette kursus er designet til at give kursisten den viden og de færdigheder, der kræves for at installere og konfigurere Windows 10 desktop- og mobile enheder i et Active Directory kontrolleret miljø. Du lærer bl.a. hvordan du installerer og tilpasser Windows 10 operativsystemet og applikationer, konfigurerer lokal- og fjern netværksforbindelse, samt opsætter og konfigurerer storage. Du vil også lære, hvordan man konfigurerer datasikkerhed, enhedssikkerhed, netværkssikkerhed, og hvordan du vedligeholder, opdaterer og gendanner Windows 10.

Forudsætninger
For at deltage på kurset skal kursisten have en basisforståelse inden for følgende områder:


TCP/IP, Netværk og DNS
Microsoft Active Directory Domain Services (AD DS)
Certifikater
Windows Server 2012 R2
Erfaring med Windows klienter, gerne tidligere så som Windows 7 el. 8.


Deltagerprofil
Den primære målgruppe for dette kursus er kursister, der yder 2 level support til brugere, der kører Windows 10 i en mellemstor eller stor organisation.
Den sekundære målgruppe for dette kursus er it-professionelle, der administrerer og understøtter Windows 10 desktops, enheder, brugere og tilhørende netværk og sikkerhedsmæssige ressourcer.

Indhold

Module 1: Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the ...%%%

... EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools


Module 2: Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives


Module 3: Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry


Module 4: Troubleshooting Remote Computers

Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell


Module 5: Resolving Network Connectivity Issues

Determining Network Settings
Troubleshooting Network Connectivity Issues
Troubleshooting Name Resolution


Module 6: Troubleshooting Group Policy

Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues


Module 7: Troubleshooting User Settings

Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings


Module 8: Troubleshooting Remote Connectivity

Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess


Module 9: Troubleshooting Resource Access Within a Domain

Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues


Module 10: Troubleshooting Resource Access for Non Domain Member Clients

Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access


Module 11: Troubleshooting Applications

Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications


Module 12: Maintaining Windows 10

Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Performance
Applying Applications and Windows Updates


Module 13: Recovering Data and Operating System

File Recovery in Windows 10
Recovering an OS


Underviser
Undervisningen varetages af en erfaren underviser fra Teknologisk Instituts netværk bestående af branchens dygtigste undervisere.

Microsoft Software Assurance Vouchere
Kurset kan betales med 5 stk. Microsoft Software Assurance Vouchere.

Se vores øvrige kurser indenfor Windows 10


Deltagerprofil
Den primære målgruppe for dette kursus er kursister, der yder 2 level support til brugere, der kører Windows 10 i en mellemstor eller stor organisation.
Den sekundære målgruppe for dette kursus er it-professionelle, der administrerer og understøtter Windows 10 desktops, enheder, brugere og tilhørende netværk og sikkerhedsmæssige ressourcer.

Forudsætninger
For at deltage på kurset skal kursisten have en basisforståelse inden for følgende områder: TCP/IP, Netværk og DNS, Microsoft Active Directory Domain Services (AD DS), Certifikater, Windows Server 2012 R2, Erfaring med Windows klienter - gerne tidligere såsom Windows 7 el. 8.


Dette kursus giver dig den nødvendige viden til at installere og konfigurere Windows 10 desktop- og mobile enheder i et Active Directory kontrolleret miljø. Du lærer bl.a. hvordan du installerer og tilpasser Windows 10 operativsystemet og applikationer, konfigurerer lokal- og fjern netværksforbindelse, samt opsætter og konfigurerer storage. Du vil også lære, hvordan man konfigurerer datasikkerhed, enhedssikkerhed, netværkssikkerhed, og hvordan du vedligeholder, opdaterer og gendanner Windows 10.

Microsoft Software Assurance Vouchere
Kurset kan betales med 5 stk. Microsoft Software Assurance Vouchere.

Se vores øvrige kurser indenfor Windows 10 Indhold
Module 1: Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools


Module 2: Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives


Module 3: Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry


Module 4: Troubleshooting Remote Computers

Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell


Module 5: Resolving Network Connectivity Issues

Determining Network Settings
Troubleshooting Network Connectivity Issues
Troubleshooting Name Resolution


Module 6: Troubleshooting Group Policy

Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues


Module 7: Troubleshooting User Settings

Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings


Module 8: Troubleshooting Remote Connectivity

Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess


Module 9: Troubleshooting Resource Access Within a Domain

Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues


Module 10: Troubleshooting Resource Access for Non Domain Member Clients

Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access


Module 11: Troubleshooting Applications

Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications


Module 12: Maintaining Windows 10

Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Performance
Applying Applications and Windows Updates


Module 13: Recovering Data and Operating System

File Recovery in Windows 10
Recovering an OS




Supporting and Troubleshooting Windows 10 [10982]

19.499,00 kr

+45 23 33 30 30

npk@kursuszonen.dk